30-Day Return & Refund Policy

Change of Mind

At Ficcecode, we are proud of our products and want your online shopping experience to be as enjoyable as possible. Our products are also backed by a 30-day 100% money-back guarantee (excluding shipping charges).

The refund will be processed once we receive the returned products, provided they are returned within 30 days of purchase. Please refer to the "How to return Products" section for instructions on how to return products. Shipping costs will be incurred for any products that are not damaged. As any lost returns cannot be reimbursed, we recommend using a trackable service.

 

Incorrect or Faulty Products

Please provide details (including photos) within 30 days of receiving incorrect, damaged or faulty items. As soon as we verify your eligibility for a replacement, we will provide instructions accordingly. I would appreciate it if you would include your order confirmation number in the subject line so we can locate your order quickly and process your request as soon as possible. 

 

Missing Items

It's important to you that you receive your order on time and in good condition; it is equally important to us! All efforts are made to ensure that your order is shipped, delivered on time, and in good condition.

If a product is missing, don't hesitate to contact our Customer Experience Specialist so we can arrange a replacement. Including your order confirmation number in the subject line would be helpful. This will enable us to locate your order easily and process your request as soon as possible.  

 

How to Return Products

Feel free to get in touch with our Customer Experience Specialist if you have questions about how to send damaged products back to our nearest warehouse. Please follow this policy. 

It is always advisable to include your order confirmation number in the subject line of your email and pictures of the products you wish to return.

The customer is responsible for non-refundable shipping costs. Please package the products appropriately and use a trackable, insured service, as we cannot be held responsible for lost or damaged items during return transit.

Other Issues

If you encounter any other issue with or reaction to our product, please provide details in the window below, and we will respond to you within 3 business days.